How to make a purchase on mondiniarredamenti.It
How can I buy the products online?
Shopping online on Mondiniarredamenti.it is easy: it is sufficient to click on the desired product and then select the preferred quantity, features, and size. You can now add the product to the shopping cart by clicking on the “Add to the cart” button. To conclude the purchase, click on “Proceed to Checkout,” fill in your personal data and shipment address and choose the desired payment method. Then, you can proceed with the order confirmation.
Once the payment has been approved, you will receive a confirmation e-mail containing your order summary.
Whom should I contact if I have any questions about the products and my purchase?
You can contact our Customer Service for any questions you may have. The Customer Service comprises specialized operators who will offer you qualified technical support from Monday to Saturday (non-holiday working days) from 9:00 to 12:30 and from 15:30 to 19:30. You can reach the Customer Service by telephone at: +39 0376590104 or by e-mail at: [email protected]
I cannot add a product to the cart. What should I do?
If you are experiencing any technical issues during the purchase process, please do not hesitate to contact our Customer Service.
I cannot conclude the order. What should I do?
After filling out the mandatory fields, checked the personal data, and agreed to the treatment of the data, we invite you to contact our Customer Service by telephone at: +39 0376590104 or by e-mail at: [email protected]
Can I modify the order before proceeding with the payment?
Yes, you can. Before the order confirmation you may modify your order at any time.
Which payment methods do you accept?
The accepted payment methods are: Credit Card; PayPal; payment in advance via Bank Transfer.
I selected the payment via Bank Transfer, but I would like to change my payment method. What should I do?
Please contact our Customer Service asking to cancel the order via bank transfer. Once the order has been cancelled, you may proceed with a new order, selecting the desired payment method.
Is it safe to shop on your online store?
You can shop on our online store in complete safety. The details of your Credit Card or PayPal account are encrypted and not stored in our database.
This information is processed via MultiSafepay, the No. 1 payment service provider in Europe that uses the most innovative encryption systems for the protection of sensitive data and guarantees maximum security for online transactions.
I cannot proceed with the payment. What should I do?
Before confirming the payment, please check that your data are correct. If your details are correct, but you still have issues, please contact our Customer Service.
Can I modify the order before its delivery?
Once the order has been shipped, it will not be possible to modify it anymore. We invite you to contact our Customer Service anyway, who will try to help you find a solution.
Can I modify the shipping address?
The changes regarding the shipping address are subject to the shipping status of the order. If your products have already left the warehouse, unfortunately we will not be able to make any changes; a first delivery attempt shall be made.
I changed my mind about/I made a mistake when placing an order: can I cancel it?
If you wish to cancel you order, please inform our Customer Service via email in a timely manner. A purchase may be cancelled until the order is processed. If the goods have already been put into production, it will not be possible to cancel the order.
Can I make a purchase as a company?
Yes, you can. To shop as a company, please contact our Customer Service by telephone at: +39 0376590104 or by e-mail at: [email protected]
Can I ask for the invoice for my order?
You can ask for the invoice by selecting the specific “Ask for invoice” field before proceeding with the payment. You will be asked to enter your Tax Identification Number.
Do the prices include VAT?
All prices listed on the website are inclusive of VAT.
Where can I find the recap of my order?
After completing your order, you will receive a confirmation e-mail containing the summary of the purchased products and your data. We invite you to check that all the details are correct. You can also check your order history by logging into your user area.